Chat & Tickets for
Perfex CRM
Allow your customers to connect with your Perfex staff in real-time with a professional chat, and save time with a smart bot that provides automated answers to the client's questions.
Smart Bot
Save time and money by letting the bot do the hard work for you and answering repetitive questions automatically.
Knowledge Base Synchronization
Manually import the Perfex Knowledge Base articles into the Omniflow Articles area with one click.
Login Form
Perfex users can log in directly from within the chat or tickets area with their Perfex email and password.
Link to Perfex Client
The Omniflow admin area provides a link to the Perfex admin client page for the active conversation.
Admin Chat Link
Option to display a menu item linked to the Omniflow admin area in the Perfex admin sidebar.
Perfex Module
This chat and tickets add-on comes with a Perfex Module that allows an easy and fast installation.
Clients real-time synchronization
Omniflow will automatically display the chat in the clients' area, it will also identify the currently logged-in Perfex user and register it in Omniflow automatically. You can also manually import all Perfex users.
- Perfex user details sync
- Logged-in user detection
- Login form within the chat
- Manually import Perfex users
Professional Tickets Area
Add a tickets system powered by the Tickets App in the client's area and lets your clients contact you both via chat and tickets.
- Professional tickets area
- Automatically integrated into the clients' area
- Departments, chatbot, and more
